Shipping and Return Policy
Hey there
It is our constant endevour to bring you well curated finest Gemstones,Natural Motifs,Handicrafts , our collection of nature-inspired Statement pieces captures the earth's most Breathtaking forms. Our team is available to help you with this.
You can call us or WhatsApp us at +919110474494 or email us at hello@minescraft.shop for additional help with sizing. This is especially important to keep in mind in case a purchase is made during a sale period or with any special discount or offer. Item(s) purchased during sale are final and no exchange or return is available.
Any purchase will be considered as an order as soon as the Order is placed and full payment is received.
Our standard delivery time is 3-21 days. This delivery time assumes normal working conditions and can be longer in case of unforeseen circumstances. You shall be notified in case of any changes in the delivery ETA.
For logistics and insurance purposes, our team will reach out to request an Identity proof of person/s who will be likely to receive the parcel. Our logistics company will hand over the parcel only to these specified person/s.
We ship through luxury logistics services and all our shipments are insured. As soon as your order is dispatched, our team will reach out to you through whatsapp and/or email to update you the with the tracking link of the shipment. In the case of any shipping related query, you can get in touch with us on hello@minescraft.shop and we would gladly assist you.
DOMESTIC
We take immense pride in the traditional art forms involved to craft each piece to perfection. However, if for any reason you happen to be dissatisfied with our product
* Please notify us at hello@minescraft.shop about the issue with relevant imagery and information of your order and we will process an exchange/ refund immediately.
* We accept returns only if the product has been damaged in transit or you have received the wrong order.
* The product should be unworn and in its original packaging for it to eligible for a return.
* The product has to be returned within 7 days of purchase after which the return or exchange is not eligible.
* The shipping charges cannot be refunded.
INTERNATIONAL
* The product is eligible for return or exchange only if
* You’ve received a wrong product.
* The product is damaged in transit.
* Please notify us at hello@minescraft.shop about the issue within 7 days of receiving the product.
* The shipping charges cannot be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.